The small print – basically important stuff we think you should know before making your booking!
Bookings are confirmed once the booking fee has been paid & the Contract of Hire has been returned – we’ll send you an email to confirm the booking
We ask that booking fees are paid within seven days of receipt of the invoice, if not we will offer the car/s for hire again. Cars can only be held for up to seven days without a booking fee being paid
Our costs include up to 2 trips, within a reasonable distance, maximum mileage for each hire is 100 miles, with a charge for excess mileage - this includes mileage from our base in Maidstone - details of additional costs will be provided at time of quote
All amendments to booking must be in the form of writing – an email is just fine!
A minimum, NON-REFUNDABLE booking fee of £100 is required. Balance is due 5 weeks prior to the event date. Failure to pay the balance will result in the vehicle being released for other bookings
We can take all major credit and debit cards, as well as bank transfers - sorry, but we don't accept cheques
We may be able to book vehicles at short notice, if less than 5 weeks prior to the event, the full balance will be due at the time of booking
Cancellations must be made in writing. Cancellations will incur a cancellation fee. The following fees are for guidance only. Less than 20 weeks but more than 10 - 50% of balance. Less than 10 weeks - full amount. This is due to the turning away other work for the car/s for your date
Whilst we will make every effort to arrive punctually at your address and destination, we cannot be held responsible for late arrival or cancellation due to circumstances beyond our control. We will not be responsible for any impact that a delay might cause through missed connections, cancelled functions or engagements
In the unlikely event of a vehicle breakdown, we will endeavour to supply an alternative vehicle for your journey. We will not be responsible for any impact that a delay might cause through missed connections, cancelled functions or engagements. We can’t be held responsible if there are delays outside our control, e.g. weather, accidents etc.
Our chauffeurs will choose the route based on local knowledge, experience or sat-nav. If there is a specific route you’d like to take, please let us know in writing – as long as it is reasonable, we’ll endeavour to fit with your requirements
Any alterations made to the hire of the day or a request for extra time may incur an extra charge or not honoured due to conflicts with another booking
Passengers travel at their own risk and the company cannot be responsible for any injury or damage to property within these vehicles
The age and type of vehicles do not allow for car seats/boosters to be safely used, therefore we regret we cannot carry children, unless they can be safely restrained using the standard fitted seatbelts
The principle hirer will be responsible for the conduct of all passengers for the duration of the hire. We reserve the right to invoice or charge the hirer for any losses or damages sustained to any part of the vehicle caused by any passenger or third party. A minimum charge of £200 will be applied to cover costs of valeting should fouling occur through drink, food or illness
We operate a strict no smoking/vaping policy
Any form of anti-social behaviour towards a member of staff within the company will not be tolerated and will result in immediate termination of the hire and may involve police action
Our Drivers will check the vehicles after the journey for belongings. We cannot be held responsible for any item lost or broken whilst in our vehicles. It is the hirers responsibility to ensure that all belongings are removed after the journey
The company offers a policy of total discretion for all our clients. The exception is photography for company promotional purposes or literature and website. If you do not wish to have your images used, please inform us at time of booking when paying final balance
The company is not registered VAT, therefore the price quoted is not subject to additional VAT charge
We reserve the right to amend our terms and conditions at any time.